Return Policy
Return Window
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error.
Return Conditions
To be eligible for a return, items must be:
- In original condition with all tags attached
- Unworn, unwashed, and undamaged
- In original packaging
- Accompanied by proof of purchase
How to Return
To initiate a return:
- Contact our customer service team
- Provide your order number and reason for return
- Receive return authorization and shipping label
- Pack items securely in original packaging
- Ship within 7 days of receiving authorization
Refunds
Once we receive your return, we will inspect the item and process your refund within 5-7 business days. Refunds will be issued to your original payment method. Please allow additional time for your bank to process the refund.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Personalized or custom-made items
- Perishable goods
- Intimate apparel and swimwear
- Sale or clearance items marked as final sale
Questions?
If you have any questions about our return policy, please contact us at sitaaragems@gmail.com