Return Policy

We want you to be completely satisfied with your purchase. Please review our return policy below.

Return Window

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error.

Return Conditions

To be eligible for a return, items must be:

  • In original condition with all tags attached
  • Unworn, unwashed, and undamaged
  • In original packaging
  • Accompanied by proof of purchase

How to Return

To initiate a return:

  • Contact our customer service team
  • Provide your order number and reason for return
  • Receive return authorization and shipping label
  • Pack items securely in original packaging
  • Ship within 7 days of receiving authorization

Refunds

Once we receive your return, we will inspect the item and process your refund within 5-7 business days. Refunds will be issued to your original payment method. Please allow additional time for your bank to process the refund.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Personalized or custom-made items
  • Perishable goods
  • Intimate apparel and swimwear
  • Sale or clearance items marked as final sale

Questions?

If you have any questions about our return policy, please contact us at sitaaragems@gmail.com